Make RatelDesk your own.

RatelDesk brings incidents, service requests, email and connected automation into one self-hosted helpdesk. Start with a working instance, then add the services your team needs.

v0.1.2-beta.17These guides describe the current preview. See preview and stable downloads.

Where do you want to start?

Deploy your helpdeskDownload the Compose bundle, start the services and complete the first-run setup.GET STARTED →Connect the support mailboxChoose Microsoft 365, IMAP or POP3 and configure routing and replies.EMAIL SUPPORT →Make a request actionableBuild a service form and connect its inputs to a configured NetRatel job.SELF-SERVICE AUTOMATION →Connect an assistantChoose native Netclaw ticket chat, HTTP MCP, stdio or a Teams-enabled Netclaw deployment.INTEGRATIONS & AI →

Already running RatelDesk?

You want to…	Start here
Work through the support queue	Incidents · Tasks and worklogs
Offer a repeatable service	Service requests · Forms and jobs
Set up your team	Organizations and access · Users and roles
Choose how people sign in	Local accounts · OpenID Connect · Hybrid
Connect mail and replies	Microsoft 365 · IMAP and POP3 · Outbound mail
Manage the wider service	Changes · Assets · Service levels
Bring helpdesk AI to Teams	Microsoft Teams + Netclaw
Turn infrastructure alerts into incidents	NetRatel incident integration
Maintain the installation	Upgrades · Backup and restore
Look up a command or setting	CLI · Configuration

Understand the pieces

Web is the interface for your helpdesk. API handles helpdesk data, permissions and background work. CLI and MCP provide other ways to use the platform. Connect NetRatel to run configured automation, or Netclaw to bring an assistant into the workflow.

See the architecture · Choose a deployment · Understand the security model

Need a hand?

Start with troubleshooting or the focused mail troubleshooting guide. For a product issue, include your version, the affected feature and steps to reproduce it in a GitHub issue. Every documentation page has an edit link for corrections.